Where Do We Go From Here?
It’s been nearly two years since I assumed the role of branch manager of our Toronto flagship branch on the 53rd floor of Scotia Plaza. Over this time, I’ve spent a lot of time thinking about the industry, where it is going and what clients will expect from their financial advisors, particularly following the introduction of robo-advisors as well as the continued roll-out of CRM2.
Two relatively recent experiences have helped shape my thinking on this important topic: one involved a presentation from our good friend, Dr. Joseph Coughlin of the MIT Age Lab and the other from reading Lee Eisenberg’s 2007 bestseller entitled The Number.
At a recent conference, Dr. Joe presented the following chart to his audience, which was pretty much solely comprised of advisors.
